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Privacy Policy

This privacy policy sets out how Home-Approved Building Surveyors Ltd uses and protects any information that you give Home-Approved Building Surveyors Ltd when you use this website.

Home-Approved Building Surveyors Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Home-Approved Building Surveyors Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2011.

What we collect

We may collect the following information:

  • your name
  • contact information including email address, telephone numbers and postal address
  • other information relevant to providing our service to you
  • This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. If you do not wish your visit to be recorded please visit the ClickTale site

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cancellation Policy

In accordance with the Home-Approved Building Surveyors Ltd Terms & Conditions of Business, the client will be entitled to cancel their order for the home-approved® inspection service by notifying the home-approved® office on 01483 443 818 at any time before 10am on the day before the day of the inspection and receive an 80% refund. Later cancellation will incur the full fee for the service, except in extenuating circumstances which are at the sole discretion of the company.

The Company shall be entitled not to proceed with the provision of the Service and thereby cancel the order for the Service at any time (and will so report promptly to the Client) if, after arriving at the Property, it is concluded that it is a type of construction of which the Company has insufficient specialist knowledge to be able to provide the Service satisfactorily.  In the case of cancellation by the Company, the Company will refund any money paid by the Client for the Service, except for expenses reasonably incurred.  In the case of cancellation by the Company, the reason will be explained to the Client.

Refunds will be made in the same method as payment was received and within three working days. Where refund payments are made by cheque this will be posted 1st class.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@home-approved.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We do not store credit card details nor do we share customer details with any 3rd parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Home-Approved Building Surveyors Ltd, Suite 5 The Old Mission Hall, 53a Woking Road, Guildford, Surrey, GU1 1QD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Complaints Procedure

Complaints must be received in writing and addressed to: The Managing Director, Home-Approved Building Surveyors Ltd. Suite 5 The Old Mission Hall, 53a Woking Road, Guildford, Surrey GU1 1QD. We will respond in writing within 14 days from the date of receipt.

Customer Service Contact Information

Telephone – 0845 052 6789

Email – info@home-approved.com

Post – Suite 5 The Old Mission Hall, 53a Woking Road, Guildford, Surrey GU1 1QD