What Our Clients Have Said
We take great care in ensuring we provide a thorough service with exacting standards. Happily our clients seem to agree! Please see below for some of the comments we’ve received from our clients about our service.
Matthew was brilliant. He took photos of everything and included estimates for all remedial work. We took his advice on an additional damp survey, which supported his provisional point of view, and he very helpfully also costed this remedial work as well. The information we were provided with gave us the facts to negotiate a substantial price reduction.
In summary the service was fast, professional, friendly and the price was very reasonable. No hesitation in recommending home-approved®.
Kind Regards and thanks again for a high quality service that exceeded our expectations 🙂
Mr H – W5
I was more than pleased with your service. Both in your feedback and the speed of carrying out the survey. Also, I was impressed with the printed survey that came back and finally the cost – excellent and very competitive. I would have no hesitation in recommending your company.
Mr M – KT4
home-approved.com provided an excellent service. Jill was very informative, friendly and reliable and we were very happy with the quick turnaround and detail within the report. It was easy to understand yet thorough and Matthew was able to assist us over the phone with some further information we needed. Extremely good value for money compared to many other providers.
Mrs H – KT13
I have just signed my contract for purchase of my first home, surveyed by Matthew. Your service was excellent and my very picky cousin who manages a team overseeing £1.3bn of commercial property regards it as the best domestic survey report he has ever seen, the costings for work required being particularly useful. It was also no more expensive than a survey without photos. Matthew comes highly recommended by me and I’d happily do so anytime.
Mr B – HA4
We were very satisfied with the building survey carried out. They responded very fast and professionally on carrying out the survey and they had actually allowed us to have a full feedback on the property we were interested in before going into further negotiations with the property owner. They also provided to us further support like on the value of the property that they directed us to a very useful website for that.
Mrs F – HA5
We were recommended home-approved by a friend. It was very reassuring to have them look at and inspect the property before we purchased. They produced a detailed and comprehensive report which helped us make the final decision. They are very friendly and efficient and prove a perfect link in the house purchase process.
Mr B – W4 & GU51
All contacts with the office and in person were very positive and friendly, very clear and easy to understand brochure type report of the property was given to me, and I was supplied with an extra copy of the colour brochure report on request.
Unfortunately for the seller, this report highlighted several expensive faults, resulting in my not purchasing the property.
Mrs M – CR0
I just wanted to say that you have exceeded my expectations and it was one of the best customer service I have ever received. I will highly recommend your service and will be using your service in the future. The report was very well explained and was easy to understand. Really surprised that the report also included photographs of the property.
Well done and keep up the good work.
Mr D – CR0 & CR7
We found your service very helpful, efficient and thorough. On the basis of the survey we did not go ahead with the sale as the costs for repairs, some quite substantial, were too much. We are now looking for another property and will use this report to guide our initial viewing and then engage your services again for a further survey if we wish to put in an offer. It would be a real bonus if you could offer a reduction price for customers coming back. We would recommend your services to others.
Mrs L – BN11 & BN14
Thanks very much for your prompt service Jill.
This is my 2nd survey we’ve had in as many months and we are very impressed with your professional service and how you colour code the expected costs which is clear and easy to understand, which is much more than I can say about other reports we had done back in October. Thanks again and we will have no hesitation to recommend you.
Mr H – WD18
We have now moved in and your survey was a big help to us in making our decision and I wouldn’t hesitate to recommend your service to others!
Mr B – HP9
Excellent service, very helpful.
Mr S – CR0
I was very impressed with the level of detail, accompanying photos and estimated cost of repairs included in the survey.
When presented to the estate agents, the photos meant that there was no question of the repair costs quoted being taken seriously and a renegotiated purchase price was achieved without dispute.
Mr G – BR1